So, the bigwigs (or dimwits) changed their mind. Team Manila stays. For the meantime. Or whatever.
Ever since news broke out that my account would be moved to another location, I have made much effort to mask my devastation. It sure did hurt as hell knowing the account you have helped build would just be taken over by somebody else. It was an insult to all the hard work we have made just to keep the business running for more than three years, despite all the bad aftertaste that the job gives us.
We were never in a bad light with the client in terms of performance. We in fact did not have any competitors, simply because we diligently did our best to keep the client confident with how we run things, so that it didn’t have to look for a place elsewhere.
Recently though, a negative buzz surrounded the client in the US when it was reported to lay off nearly half of its workforce because of financial losses brought about by its unfruitful investments. Though our company here in the Philippines assured us that this turnout with the client would not affect us, it still didn’t feel right to hear that the client might even outsource the jobs lost in the US here.
And so, our sister center somewhere down south was touted to be the next big “place” for the client since it wanted to put all of its centers under one location per BPO. Wanting to cut back on cost because the salary down south is way much cheaper than the Manila rate, it must have looked very appealing to the client.
But really, how do you just simply throw away a consistently performing team and have it replaced with beginners for the benefit of immediate cost-cutting measures?
In the long run, it spells death for the business.
Without being able to understand why the client would arrive at a seemingly backward decision, we lost our drive to do our best. The usually hectic floor instantly became gloomy. Worse, though the company here in Manila assured us that we would be secure with our jobs, it didn’t even make sense why we were not allowed to secure a slot with the same team in the new location. We can relocate, but not with the same team. How was that impossible?
A part of me wanted to stay with the team, even I had to relocate and get sick with eating dried mangoes everyday.
Staying with the team meant I’d still be able to keep my position and the perks that go with it. Even the prospect of new opportunities appealed to me.
But was it all worth it?
Leaving Manila meant uprooting almost a decade of life to begin elsewhere. I had to leave my friends and family, compromise my studies, and lose all the joys I have found in the city.
It was a battle of career and happiness.
I thought if succeeding in this career I’ve chosen would eventually bring me happiness, then I must take a leap of faith and finally commit to a risk that I’ve never done before. I might just want to begin a new life. Maybe it was time I do it.
But I also thought of what is the point of thinking for the future if I can’t even seem to cope up with the present. I had so many issues to resolve, so many things I still wanted to do. Only here in the city could I do that.
The part where I had to weigh my options was most difficult. I had to lose myself with my amber friend a couple of times just for me to find solace from my predicament. I even saw some of my colleagues lose themselves in the same predicament I had. I couldn’t blame ourselves if we even had to somehow lash out our frustrations to our program director because we felt he didn’t do anything much to prevent this thing from happening.
I resolved to stay. I was afraid to end up blindly navigating strange waters. I realized my strength was here in Manila, and so I had to capitalize on that. I’m playing it safe, but for someone who’s got more to lose than gain in relocating himself elsewhere, it was just really a matter of common sense.
So I came to the detachment phrase. Or call it acceptance stage. If we were goners, we didn’t want to end up as losers as well. I personally decided to make the most out of it. If the business has to leave Manila, it should leave with flying colors.
But then the news came.
Perhaps having drunk a draught that brought them back to their senses, the bosses decided to retain the business in Manila.
It’s supposed to be good news, but I felt insulted again. After all the things we had to go through, all the damages done, everything would just have to be back to normal again?
Though my respect for the client has been constantly in erosion for the past three years and more, another heap of it went down the drain with this news.
But I remain thankful that I could still keep what I have. I just find no reason to celebrate. We simply deserved it.
Before they could even plan again to take it away though, I plan to take myself away from them instead!